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Frequently Asked Questions

This collection of frequently asked questions (FAQ) provides brief answers to many common questions our customers have. It also provides links to more detailed information available from this website. We will update this from time to time as our customers’ questions vary over time.

What is the your Standard Variable Rate (SVR)?
What can I do if I am unable to remortgage?
Whom should I contact in the event of difficulties paying my mortgage?
Where can I get free independent advice?
When should my annual statement arrive?
How do I inform you of a change in my address?
How much does a phone call to you cost?